Privacy policy

Last updated: 6 June 2025

This Privacy Policy explains how Evarisse & Co collects, uses, stores and shares personal information when you visit evarisseco.com, place an order, create an account, contact us or otherwise interact with our online store.

Evarisse & Co is responsible for the personal information described in this Privacy Policy.

Business name: Evarisse & Co
Owner: Eliza Evarisse
Email: support@evarisseco.com
Website: evarisseco.com

1. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

  • Your name

  • Your billing and delivery addresses

  • Your email address and telephone number

  • Information about your orders, returns and transactions

  • Your account details, if you create an account

  • Your payment method and payment status

  • Messages, enquiries and other communications you send to us

  • Your marketing and communication preferences

  • Information you provide through reviews, surveys or promotions

  • Technical information, including your IP address, browser, device and operating system

  • Information about how you use our website, such as pages viewed, products selected and items placed in your basket

  • Cookie identifiers and similar online information, subject to your privacy choices

We do not normally receive or store your complete payment card details. Payments are processed securely by Shopify and the payment provider selected during checkout.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, complete a form or contact us

  • Automatically when you browse or interact with our website

  • From Shopify, payment providers and delivery or fulfilment providers

  • From analytics, advertising or marketing partners where their services are enabled and the required consent has been obtained

  • From other service providers that help us operate our business and online store

3. How We Use Your Personal Information

We may use your personal information to:

  • Process, confirm and deliver your orders

  • Take and verify payments

  • Provide order updates and customer support

  • Handle returns, refunds, complaints and disputes

  • Create and manage customer accounts

  • Detect, investigate and prevent fraud or misuse

  • Maintain the security and functionality of our website

  • Improve our products, services and shopping experience

  • Maintain financial, tax and business records

  • Comply with our legal and regulatory obligations

  • Send marketing communications where you have consented or where otherwise permitted by law

  • Measure website performance and understand how visitors use our store

  • Display or measure personalised advertising where you have given any consent required by law

  • Establish, exercise or defend legal claims

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a valid reason for using personal information. Depending on the circumstances, we may rely on the following lawful bases:

Contract

We process information when it is necessary to fulfil an order, take payment, arrange delivery, manage a return or provide requested customer service.

Legal obligation

We may process and retain information to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests

We may use information where necessary for our legitimate business interests, provided those interests do not override your rights. These interests may include protecting our store against fraud, improving our services, responding to enquiries and maintaining the security of our website.

Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies. You may withdraw your consent at any time.

5. Marketing Communications

We may send you promotional emails only where you have consented or where the law otherwise permits us to do so.

You can unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending essential messages about your orders, account or customer-service requests.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, including those used for security, checkout, basket functionality and account access.

With your permission, additional cookies may be used to:

  • Remember your preferences

  • Measure website traffic and performance

  • Understand how visitors use our website

  • Improve our services

  • Support and measure advertising

Where consent is required, non-essential cookies will not be used unless you accept them. You can manage your choices through the cookie banner or your browser settings.

Blocking certain cookies may affect how some parts of the website operate.

7. Shopify

Our online store is hosted on Shopify. Shopify processes personal information to provide the technology needed to operate our website, manage orders and complete transactions.

Shopify may also process certain information for its own purposes, depending on the Shopify services you choose to use. Further details are available in the Shopify Consumer Privacy Policy.

8. How We Share Personal Information

We may share personal information only where reasonably necessary with:

  • Shopify and providers that host or support our online store

  • Payment-processing providers

  • Delivery, logistics and fulfilment providers

  • Customer-support and communication providers

  • Email and marketing providers

  • Analytics and advertising providers, subject to applicable consent requirements

  • Fraud-prevention, cybersecurity and identity-verification providers

  • Accountants, legal advisers, insurers and other professional advisers

  • Government bodies, regulators, law-enforcement agencies or courts where required by law

  • A prospective buyer or successor if our business or assets are sold, transferred or reorganised

These parties may only receive the information needed to perform their services or meet applicable legal obligations.

We do not sell your personal information for money.

9. International Data Transfers

Some of our service providers, including Shopify, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place. Depending on the destination and provider, this may include UK adequacy regulations, approved contractual protections or another transfer mechanism recognised under UK data protection law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Complete orders and resolve customer enquiries

  • Maintain required tax, accounting and transaction records

  • Prevent fraud and protect our business

  • Resolve disputes

  • Establish or defend legal claims

  • Meet our legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably possible.

11. Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

No method of transmitting or storing information online is completely secure. Although we work to protect personal information, we cannot guarantee absolute security.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Receive certain information in a portable format

  • Withdraw your consent at any time

  • Object to direct marketing

These rights are not absolute and may be subject to legal exceptions.

To make a request, email support@evarisseco.com. We may need to verify your identity before completing your request.

You will not normally be charged for exercising your rights. Further information is available from the Information Commissioner’s Office.

13. Complaints

If you have a concern about how we use your personal information, please contact us first at support@evarisseco.com so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office. Information about submitting a complaint is available on the ICO website.

14. Third-Party Websites

Our website may contain links to websites operated by third parties. We do not control these websites and are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices or legal obligations change.

The revised version will be published on this page with an updated revision date. Where appropriate or legally required, we may provide additional notice of significant changes.

16. Contact Us

For questions about this Privacy Policy or the way we handle personal information, contact:

Evarisse & Co
Owner: Eliza Evarisse
Email: support@evarisseco.com
Website: evarisseco.com